Thank you for shopping at Care N Safe. We want to ensure you have a transparent and satisfying experience with our products. If you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns below.
The following terms apply to any products purchased directly through our website.
Your Right to Cancel (7-Day Period)
You have the right to revoke your order within a 7-day period without providing any justification. Alternatively, you are entitled to cancel your order within 7 days without giving any reason for doing so.
Eligibility & Deadline
This 7-day window begins the moment you, or an authorized third party (a designated third party), takes physical delivery/possession of the items.
How to Initiate a Cancellation
To cancel, you must provide a clear, written notification of your intent. You can reach out to us through any of the following channels:
- By Email: officeglive@gmail.com
- By Phone: +91 9383 445919
- Online Form: Via the "Contact Us" section on our website.
The Refund Process & Timeline
We guarantee reimbursement within 14 days of receiving the returned Goods. We will process your refund using the original payment method utilized for the exact initial Order, and you will not be charged or incur any processing fees for this transaction.
Transit Package Damages
If your package arrives damaged due to shipping, please report it as soon as possible, up to a maximum of 7 days after product receipt to qualify for a claim.
Steps to Expedite Your Damage Claim:
Snap clear pictures of the damaged product from multiple angles.
Preserve the original shipping box or packing cover for inspection.
Provide a detailed written description of the visible damage.
Supply the shipping invoice or documentation related to the delivery.
Conditions for Returns
For Goods to be eligible for a return and subsequent refund, please ensure that:
- The Goods were purchased within the last 7 days.
- The Goods are completely unused and remain in their original packaging.
Non-Returnable Items
The following types of Goods are strictly exempt from returns:
- Goods made to your specific measurements or explicitly personalized.
- Goods that are liable to deteriorate or expire rapidly.
- Goods unsealed after delivery that cannot be returned due to health protection or hygiene reasons.
- Goods which, after delivery, are inseparably mixed with other items.
- Sale Items: Only regular-priced Goods may be refunded. Items purchased on sale or as part of a promotional discount cannot be refunded.
We reserve the right to refuse returns of any merchandise that does not meet the above criteria.
Shipping & Returning Goods
You bear all financial responsibility and risk associated with returning the Goods to us. Please safely pack your items and ship them to our official address:
Return Shipping Address:
GLIVE INFOTECH
55/1717, Club Road, Giri Nagar,
Kadavanthara, Kochin,
Kerala, 682020.
Shipping Recommendation: We strongly advise using an insured and trackable mail service. We cannot be held responsible for items that are lost or damaged during return transit.
Processing Rule: We are unable to issue any refund without actual, physical receipt of the returned Goods or valid, official proof of delivered return shipment.
Contact Information
If you have any remaining questions or require clarity regarding our Returns and Refunds Policy, please don't hesitate to reach out to our team: